Choosing the Right Email to SMS Provider for Your Business

Choosing the Right Email to SMS Provider for Your Business

In 1992, SMS texting first became available. SMS texting is still popular and one of the most dependable forms of communication today. 

Nowadays, every business, no matter how big or little, makes use of SMS text marketing. In order to operate effective SMS campaigns, you need to start by selecting the most reputable SMS service or provider.

There are several suppliers to select from, which is fantastic news. The bad news is that they aren’t all created equal, and some low-quality suppliers can end up costing you money instead of providing the ROI you need. Uncertain about how to distinguish the wheat from the chaff? Let’s think about seven crucial factors to keep in mind while selecting an SMS service.

How to Pick the Best Email to SMS Provider or Service 

According to the needs of the businesses, the majority of SMS service providers offer bulk SMS, promotional SMS, and transactional SMS services. The following list of factors should be taken into account while choosing the best SMS service or provider: 

SMS Services Available 

Choosing an SMS service provider that provides all feasible messaging services, such as bulk SMS, transactional SMS, promotional SMS, etc., is always advantageous. With this, you may inexpensively reach a broader target population.

Test before purchasing 

Verify whether the service provider is prepared to provide a free trial for a short time to evaluate the services. This allows you to gauge the SMS gateway platform’s capacity and delivery rate. 

Never pick an SMS service before researching them. Make sure you have access to a free trial of some kind so you can evaluate the provider’s product. By doing so, you may see the system directly, learn how it operates on a technical level, and get a sense of how user-friendly it is.

Reliability and Scalability

Providers of dependable SMS services will always guarantee a high uptime with little opportunity for mistakes. 

The platform used by the SMS service provider must allow for expansion as your organisation expands. The infrastructure provided by the SMS service must be able to manage the enormous amount of messages sent as your business expands and as the SMS campaigns get more extensive.

Scalability and usability must now be covered. One of the most crucial factors in this case is scalability, which makes sure that you only ever pay for the products and services you actually use. Without having to spend money on all the bells and whistles in the early phases of your business’ growth, you should be able to “start small” and then ramp up your marketing efforts. 

Usefulness is also a crucial factor. How easy is it to design unique SMS messages? How simple is it to divide up your audience? Is it simple to schedule the message? Is it possible to see the message before sending it? Can you pick from custom sender settings, conveniently use templates, and attach files?

24-hour customer service 

Look for a firm that offers 24/7 customer assistance when choosing an SMS provider. You may obtain a quicker response to your inquiries thanks to customer care that is available around-the-clock. 

Analytics & Data 

To better understand the CTA, it is crucial to follow the SMS campaign. Measuring the amount of delivered messages is crucial for planning future SMS campaigns and ensuring that the relevant target consumers are reached. You can count the quantity of sent messages graphically thanks to a reputable SMS service provider.

Any SMS provider is free to make any delivery accuracy and open rate claims they choose. However, it’s crucial that you can assess the success of your SMS campaign. To dig deeper into the scenario, make sure the platform you select includes integrated analytics with bespoke reports.

Message Transmission 

We’ll start off by talking about message delivery, which is a somewhat large topic with a few key subtopics. There is more to it than just communicating your message to the people you desire it to reach. 

  • How fast can your texts be sent by the SMS provider? The appropriate moment is really important. Being too late results in you missing crucial opportunities, especially when time-sensitive activities are involved. Nevertheless, starting too soon is also harmful since it gives your audience time to forget. 
  • Accuracy: How precisely does the business deliver SMS? How many calls are made to unreachable phone numbers? Is there a promise of accuracy of any kind?
  • How many of the company’s SMS texts are typically opened? A successful delivery rate of at least 98% is what you should ideally strive for when choosing an SMS service. 
  • Availability Regions: Lastly, check to see if the SMS service you select can send your message to recipients in the areas that are most important to you. A firm that conducts business abroad will obviously have limited purpose for collaborating with a company that can only deliver locally.

Observing best practises 

Today, spam is a huge business. It’s also a grave sin. Make sure the SMS service provider you select complies with industry best practices. For instance, to be sure that you are only texting those who have given you permission to do so, your list should be created using a double opt-in approach. Make sure the SMS provider complies with the new GDPR standards that entered into effect in May 2018 if you want to conduct business with the EU or Australia.

Good Standing 

Finally, you need to look at the reputation of the SMS service. However, go beyond just reading client endorsements on the service provider’s website. Investigate the online discussion about the brand on social media. Find out whether there have been any complaints made against the business and how they were resolved by contacting the Better Business Bureau. Do your research to make sure the business you select is ethical, committed to offering first-rate customer service and support, as well as a good product.

Seven of the most crucial factors to take into account while picking an SMS service are listed above. You can contact your audience, maintain their interest, and increase your success with the aid of the proper business. Not every SMS service provider, though, is worth your time and money. Use the following checklist to assist streamline the process of selecting between different services, and you’ll discover that it’s easier to make a knowledgeable, precise choice.

Adaptation to Your Current CRM 

You probably already have a number of crucial business processes and tools in place. You most likely utilise a CRM on a regular basis (customer relationship management system). Most likely, your company also has a loyalty programme. In truth, you could already have a wide variety of software applications and other tools. Ensure that the SMS service provider you select can easily be used and can interface with your CRM and other programmes. Additionally, you should confirm that the platform is accessible via the web so that you may utilize it with ease when on the road.


Here are the top seven factors to take into account when selecting an online SMS service. You can contact your audience, maintain their interest, and increase your success with the aid of the proper business. Not every SMS service provider, though, is worth your time and money. Making an informed, precise selection will be easier if you use the above checklist as a guide to help you compare different suppliers.


Leave a reply